As a private Canadian company,
we make our decisions locally with our local stake holders
(clients, employees, shareholders and community) at the
forefront of our decision making process. Contrast
this to a multi-national broker where many of its decisions,
including staff levels, service model and corporate structure
are driven by foreign events and other priorities.
Business focus
Our service platform is designed
to cater to mid to large size clients that require more
than insurance transactional services, but seek broader
Risk Management advice and service. The senior
people we recruit are individuals that have considerable
experience and depth in working on the more complex needs
of large risk managed organizations. Of the independent
firms, this is quite unique. .
Service levels
Our goal is to meet and exceed
the service expectations demanded by each of our clients.
We do so by ensuring our staff levels continue to fully
meet the daily needs of our clients. Our employees are
able to devote 95% of their time to client service, as
we look to limit internal activity and administration
to no more than 5%. This contrasts sharply with multi-national
firms where one of the common complaints of brokers is
that a large part of their time is consumed by administration,
internal reporting and long internal sessions.
Flexibility
We have the flexibility to structure
our service platform to fit each individual client’s
needs. Multi-national insurance brokers tend to
design a generic service platform; this becomes their
standard service offering and they charge for it accordingly.
We find many clients want customized service… some
want bundled services and others prefer an unbundled approach,
where services can be focused on their unique requirements.
Competitive Fees
Because of our efficient structure, reduced overhead
and the fact that we are able to liberate a much greater
portion of our employees’ time towards client servicing,
we are able to competitively price our fee for service.
Partnership
We are able to seek out and
partner with other firms in order to enhance or satisfy
any given client’s needs. Sometimes this
can be to satisfy geographic requirements and at other
times it is to satisfy specialty expertise requirements.
Active Ownership
Purves Redmond Limited is owned
by active Partners. Because the firm is not only
our employer but also represents a significant personal
asset, our focus on client satisfaction is uncompromising.
